Lettings & Property Management

We treat your property as if it were our own.

From finding the right tenant to rent collection, maintenance and compliance, we take a personal, hands-on approach to looking after your property — while keeping you informed and in control.

Whether you simply need help finding the right tenant or want us to take care of everything day-to-day, we tailor the service around you and your property.

Get a Lettings & Management Proposal Explore Our Services

A tenant carrying a moving box into a bright, furnished flat

Lettings & management

Personal management. Professional standards.

Good property management is about much more than collecting rent.

We focus on finding the right tenants, protecting the condition of your property, handling issues properly and keeping on top of the detail that comes with being a landlord.

As landlords and investors ourselves, we also think beyond the immediate tenancy. We consider the long-term performance of the property and aim to become a trusted property partner rather than simply a service provider.

You choose how involved you want us to be.

Flexible service

Choose your level of support.

Every landlord is different. Whether you want to remain hands-on or would rather step away from the day-to-day, we can tailor the level of service around you.

Option 1

Tenant Find & Rent Collection

Find the right tenant. Start the tenancy properly.

We take care of the letting process and continue to collect the rent throughout the tenancy, while you retain responsibility for the ongoing management of the property.

Professional marketing & viewingsYour property is marketed through appropriate portals and channels, with enquiries and viewings managed for you.
Comprehensive referencingApplicants are assessed for suitability and affordability, with employment, income and credit checks and guarantors where appropriate.
Offer & rent negotiationWe manage offers and agree the proposed tenancy terms with you before proceeding.
Tenancy setup & move-inDocumentation, deposit arrangements, first month's rent and move-in are coordinated professionally.
Ongoing rent collectionRent is collected throughout the tenancy, with clear records and communication around payments.

Best suited to: landlords who want us to find and onboard the tenant and collect the rent, while continuing to manage the property themselves.

Option 2

Management Only

Already have a tenant? We’ll take it from here.

If your property is already let, we can step in and take responsibility for the ongoing day-to-day management.

Rent collection & arrears managementMonthly rent is monitored and payment issues followed up.
Tenant communicationWe become the main day-to-day point of contact for your tenant.
Maintenance & contractor coordinationRepair issues are reported to us, appropriate contractors arranged and works followed through.
Routine property inspectionsRegular oversight of the property condition, with relevant issues recorded and reported.
Compliance monitoringKey dates and requirements are monitored, with inspections and renewals coordinated where required.
24/7 maintenance reportingTenants can report maintenance issues at any time without needing to contact you directly.

Best suited to: landlords with an existing tenancy who want to hand over the ongoing running of the property.

Option 3

Full Property Management

From finding the tenant to managing the property.

Our complete service combines Tenant Find & Rent Collection with ongoing Property Management, giving you one team overseeing the tenancy from beginning to end.

Complete tenant journeyMarketing, viewings, referencing, onboarding and tenancy setup handled carefully from the outset.
Rent & tenant managementRent collection, arrears management and ongoing tenant communication.
Maintenance managedRepairs and contractors coordinated, with issues followed through rather than simply passed on.
Compliance & inspectionsKey requirements monitored alongside routine oversight of the property.
Ongoing adviceWe keep an eye on the bigger picture and help you make sensible decisions about the property over the long term.

Best suited to: landlords who want their property professionally managed while still feeling that someone is genuinely looking out for it.

Looking for even more certainty?

Prefer predictable income and even less involvement?

For suitable properties, our Guaranteed Rent option goes a step further.

Rethinking Property becomes your tenant under an agreed long-term arrangement, giving you an agreed monthly rent with no landlord void periods and no separate management commission.

Explore Guaranteed Rent

Our process

From valuation to ongoing management.

Valuation & Advice

We provide a realistic rental assessment and an honest view of how best to position your property for the market.

Professional Marketing

Your property is presented and marketed through appropriate portals and local channels, targeted towards suitable tenants.

Tenant Selection

We focus on tenant quality, not simply speed of occupation, with robust referencing and suitability checks before a tenancy proceeds.

Move-In

Documentation is completed, deposit arrangements made, initial rent collected and the tenancy professionally handed over.

Ongoing Management

For managed properties, we take care of rent collection, tenant communication, maintenance, inspections, compliance oversight and ongoing reporting.

Compliance

Compliance managed, so nothing gets missed.

Property regulation continues to evolve. Under our management services, we monitor key dates, coordinate required checks and keep tenancy administration and property records under review.

Depending on the property and service, this can include:

Gas safety requirements
Electrical safety and EICR
Energy Performance Certificates
Smoke and carbon monoxide alarms
Right to Rent checks
Deposit protection and prescribed information
Property licensing requirements where applicable
Routine inspections and record keeping
Tenancy documentation and administration

Some statutory responsibilities remain with the landlord, and we make these clear as part of the management arrangement.

Professional protection

Your money and tenancy handled properly.

UKALA Member

Rethinking Property is a member of UKALA, supporting professional standards within the lettings industry.

Client Money Protection

Client money held by us is covered through our membership of the UKALA Client Money Protection Scheme.

Deposit Protection

Where we receive a tenancy deposit, it is protected through mydeposits in accordance with the applicable scheme requirements.

Property Redress Scheme

We are members of the Property Redress Scheme (membership no. PRS052196), providing an independent route for complaints where required.

View our certificates & memberships

Lettings & Property Management FAQs

Can you take over a property that already has a tenant?

Yes.

Our Management Only service is designed for exactly that. We review the existing tenancy and available paperwork, identify anything that needs attention and then take over the agreed day-to-day management responsibilities.

Who deals with maintenance and repairs?

Under our Management Only and Full Property Management services, tenants report maintenance issues to us and we coordinate the appropriate contractors.

We keep you informed where approval is required and follow issues through to completion, so you do not need to act as the middleman.

Maintenance coordination is not included within Tenant Find & Rent Collection, where ongoing property management remains with the landlord.

What happens when my tenant gives notice?

For fully managed properties, we handle the end-of-tenancy process and discuss the re-letting strategy with you.

Where appropriate, we can begin preparing for the next tenancy promptly, with the aim of reducing unnecessary downtime without compromising on tenant quality.

For Management Only clients, a replacement letting can be provided through our Tenant Find & Rent Collection service.

When is my rent paid to me?

Rent is transferred to you within 5 working days of cleared funds being received, together with the relevant statement or reporting.

In practice, payments are usually sooner, but the five-working-day timeframe gives you a clear maximum standard to rely on.

How is my rent protected?

Where we hold client money, it is handled in accordance with our client money procedures and covered through our membership of the UKALA Client Money Protection Scheme.

Our current CMP certificate and professional membership details are available on our website.

How are tenant deposits protected?

Where we receive a tenancy deposit, we currently protect it through mydeposits and manage the associated deposit administration in accordance with the applicable requirements.

Do you handle rent increases?

Yes, under our management services.

We keep rental levels and market conditions under review, discuss any proposed increase with you and manage the appropriate tenant communication and process under the current tenancy framework.

What do the Renters’ Rights reforms mean for me?

The reforms have changed the way private residential tenancies, rent increases and possession are managed.

Under our management services, we keep our processes and documentation under review and manage the day-to-day tenancy administration falling within our remit.

Some legal responsibilities continue to sit with the landlord, and we make these clear as part of the management service.

How will I know how my property is performing?

You receive clear information on rent received, expenditure and relevant property activity.

For managed properties, we also keep you informed following inspections, significant maintenance issues or anything else requiring your attention.

The aim is to keep you informed without requiring you to manage every detail yourself.

Would Guaranteed Rent suit me better?

It depends on what matters most to you.

Conventional management allows you to retain the normal rental upside of the property while we take care of the day-to-day.

Guaranteed Rent is designed for suitable properties where the landlord places greater value on predictable income, no landlord void periods and reduced involvement.

We can assess both options and tell you which we believe is the better fit.

How do your fees work?

We offer clear standard pricing across our core lettings and management services, with bespoke arrangements available where a property or landlord requires something different.

Your proposal will set out exactly what is included and what you will pay before you commit.

View our Landlord Fees

Your property. Our priority.

Property management should still feel personal.

Whether you need help finding the right tenant, want us to take over an existing tenancy or are looking for complete management, our approach is the same: look after the property properly, communicate clearly and treat it with the care we would expect for our own.

Get a Lettings & Management Proposal

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Contact

For any enquiries, questions, or recommendations, please contact us using the below, or complete the form:

Call0203 951 2148 Emailinfo@rethinkingproperty.co.uk